Return & Refund Policy
We want you to love every purchase. If something isn't right, we make the return process simple and hassle-free.
7-Day Window
You have 7 days after receiving your item to request a return.
Easy Returns
Contact our team and we'll guide you through every step.
Fast Refunds
Approved refunds are processed within 3 business days.
Return Window
We offer a 7-day return policy. You have 7 days after receiving your item to request a return. Returns requested after this window will not be accepted.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- In the same condition as received — unworn or unused
- With all original tags still attached
- In its original packaging
- Returned within 7 days of delivery
Items NOT eligible for return:
- Items that have been used, worn, or washed
- Items without original tags or packaging
- Perishable or consumable goods
- Items marked as final sale or non-returnable
Refund Process
Once we receive and inspect your returned item, we will notify you of the outcome. Here's how the process works:
Request Return
Contact us within 7 days of receiving your order via phone or WhatsApp.
Ship Item Back
Send the item back in its original condition and packaging.
Inspection
We inspect the returned item and notify you of the outcome within 1 business day.
Refund Issued
If approved, a refund is issued to your original payment method within 3 business days.
Return Shipping Costs
Customer pays return shipping unless the item arrived damaged, defective, or is incorrect.
We cover return shipping if your item arrived damaged, defective, or you received the wrong item. Contact us and we'll arrange pickup.
Start a Return
To initiate a return, contact our customer support team. Please have your order details ready.
Phone / WhatsApp
+231-888-640-502
support@litwaypicks.com
Need help with a return or refund?